Digital keys are supplied quickly and can lose their value once revealed. This Policy explains when cancellation, replacement or refund may be available.
1. Before delivery
You may request cancellation before a key has been displayed, emailed, allocated or otherwise supplied. If fulfilment has not begun, we will cancel the order and return the payment using the original method where possible.
2. After immediate supply begins
If you expressly request immediate delivery and acknowledge the resulting loss of the statutory withdrawal right, you cannot cancel merely because you changed your mind after the key has been supplied.
3. Invalid or incorrect keys
If a key is invalid, already used before delivery, materially different from the listing, or cannot be activated on the stated platform and region, contact support promptly with the order number, activation error and any requested screenshots. We will investigate and, where appropriate, provide a replacement or refund.
4. Compatibility mistakes
A refund is generally unavailable where the supplied key matches the listing but the customer selected the wrong platform, device, region or edition. Please review those details before checkout.
5. Bundles
Bundle issues are assessed per affected key. Revealing or activating some keys may reduce or remove eligibility to cancel the remainder, except where mandatory law requires otherwise.
6. Processing refunds
Approved refunds are sent to the original payment method. Bank and payment-provider processing times are outside our control.
7. Requesting help
Email support@nordkeys.aiti.space with your account email and order reference. Nothing in this Policy restricts mandatory consumer remedies.